Refund & Cancellation Policy
Last updated: 19 July 2026
We want every consultation to be worth what you paid. This policy sets out when refunds and cancellations apply. It covers the paid tiers (Snapshot ₹99, Purna ₹499, and the ₹400 upgrade); the free Kundli tier involves no payment.
1. Full refund — automatic entitlement
- Non-delivery: if your paid report is not delivered within 24 hours of successful payment and completed intake (birth details received), you are entitled to a full refund.
- Duplicate payment: if you are charged more than once for the same consultation, the duplicate amount is refunded in full.
- Payment debited but service not started: if money left your account but the consultation never began (e.g., a failed webhook), the amount is refunded in full.
2. Cancellation
You may cancel a paid consultation any time before report generation begins (i.e., before you complete intake by sharing your birth details) for a full refund. Because reports are generated within minutes of intake, cancellation is not available once your report has been generated or delivered.
3. After delivery
Reports are digital goods delivered instantly, so delivered consultations are generally not refundable. However, if your report contains a material error — for example, a reading inconsistent with the birth details you provided — contact us within 7 days of delivery. We will review the session and, where the complaint is substantiated, issue a corrected report or a partial or full refund at our discretion.
4. Q&A window (Purna)
If a service outage on our side prevents your 30-minute Q&A window from functioning, we will restore the window or refund the difference between Purna and Snapshot (₹400) — your choice.
5. How to request a refund
Email prashna@prashnavatika.com (or message us in your consultation chat) with:
- the WhatsApp number you used,
- your Razorpay payment ID (from the payment confirmation), and
- a brief description of the issue.
We acknowledge refund requests within 48 hours.
6. Processing time
Approved refunds are issued through Razorpay to your original payment method within 5–7 business days of approval. Depending on your bank or card issuer, the amount may take additional time to reflect in your account.
7. Upgrade credits
The Snapshot→Purna upgrade (₹400 within 7 days, with your ₹99 credited) is a pricing benefit, not a stored balance; unused upgrade eligibility simply lapses after 7 days and is not refundable. If an upgrade payment succeeds but the Purna report is not delivered, section 1 applies to the upgrade amount.
8. Nature of the service
Refunds are not available on the ground that a reading did not match your expectations or that predicted tendencies did not materialise. Astrological readings are guidance for reflection, not guaranteed outcomes — see our Terms & Conditions.