Shipping & Delivery Policy

Last updated: 19 July 2026

Prashnavatika is a fully digital service. Nothing is physically shipped, and there are no shipping charges — ever.

1. How your order is delivered

All deliverables — kundli images, written reports (PDF), and the interactive Q&A session — are delivered directly in your WhatsApp chat with Prashnavatika, to the same number you used to place the order.

2. Delivery timelines

Free Kundli: typically within minutes of sharing your birth details.
Snapshot (₹99) report: typically within minutes of payment confirmation and completed intake; no later than 24 hours.
Purna (₹499) report: typically within minutes of payment confirmation and completed intake; no later than 24 hours. Your 30-minute Q&A window opens when the report is delivered.

If your report has not arrived within 24 hours of successful payment and completed intake, you are entitled to a full refund under our Refund & Cancellation Policy.

3. Redelivery

Your PDFs are yours to keep. If you lose a delivered file, message us in the same chat or email us within the transcript retention window (180 days for paid sessions) and we will resend it at no charge.

4. Delivery issues

Delivery depends on your WhatsApp account being able to receive messages and media. If delivery fails because of an issue on our side or a platform outage, the non-delivery refund entitlement above applies. If you believe a delivery has failed, contact us — see the Contact page.